Frequently asked questions
How did Tidez come about?
Tidez originated from a passion for surfing, Bali and the associated lifestyle. Bali is the surfing mecca of Asia and for good reason. The island has some of the best surf spots in the world. The whole island breathes 'surf'. As far as we are concerned, Bali is the perfect holiday destination. Back in the Netherlands, the question was therefore: how do we bring a piece of this atmosphere into our home? Then came Tidez: signature retro style wooden decorative surfboards, handmade in Bali.
How are the surfboards made?
Tidez's decorative wooden surfboards are handmade (and hand-painted) in Bali. The Indonesian island has decades of expertise in the field of (wooden) surfboards. In addition, the warm climate on the island is ideal for shaping, painting and drying the wooden boards.
Bali is our second home and that's how we treat the island. We therefore only work with safe, responsible, legal and sustainable wood. The decorative wooden surfboards from Tidez are therefore provided with the FLEGT (Forest Law Enforcement, Governance and Trade) certificate, which guarantees a sustainable, legal origin of the wood.
Tidez's decorative wooden surfboards are made of mahogany. This type of wood is strong and durable and has a warm color. Easily hang the boards on the wall via the hook on the back. The boards are provided with a protective lacquer layer, which means that they can also be placed outside.
Surfing is freedom. Once gripped by it, this feeling won't let go. We try to convey this in our designs. We are inspired by different birds. Not only because of the cool colors and patterns, but also because of the freedom that a bird experiences. Flying through the air like a surfer on the wave.
In short, with the decorative surfboards from Tidez you literally bring a piece of Bali and freedom into your home! Click here to go to the shop.
Can I get a discount for large (business) orders?
Do you want to place a large order? Request a tailor-made quote without obligation via firstname.lastname@example.org.
How long does it take for my order to be shipped?
We ship within the whole of Europe. The delivery time of your order is important to us. That is why the order is shipped directly from our centrally located warehouse in Lelystad, The Netherlands. This allows us to guarantee a fast delivery.
Depending on where you live orders can take up to 5 business days to be delivered. Click this link to check out the delivery costs as well as the delivery days for each country we deliver to.
We will inform you about the shipment by e-mail. The shipping message will tell you how we shipped your order. You will also receive a tracking code with which you can track your order on the website of the delivery service.
What is Tidez's refund policy?
You can cancel your order for a full refund within 30 days of delivery in accordance with your consumer protection rights. Only unused items in the original packaging may be returned for a full refund.
Before returning an item, you should always contact us first via email@example.com so that we can send you the packaging and shipping instructions. We will return your payment in the same way that you paid us (i.e. bank / credit card). You will receive the payment within 30 days after we have received the return shipment.
Note: The 30-day money back guarantee does not apply to products that have been used and/or are damaged.
Where can I go for other questions?
If you have another question, click here to fill out our contact form (or send an email to firstname.lastname@example.org). Our goal is to reply within 12 hours from the time of receipt during business days or the first business day after weekends and holidays.